Privacy Policy

We appreciate the importance of customer privacy as an important part of our relationship with our customers. We recognise the trust placed in us when you supply your personal information to us.

We control the collection, security, quality, use and disclosure of personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (together, the Privacy Law). This Privacy Policy explains in general terms how we protect the privacy of your personal information under the Privacy Law.

1 PERSONAL INFORMATION

The expression ‘personal information’ is defined in the Privacy Law as information or an opinion (including information or an opinion forming part of a database), whether true or not, and whether recorded in a material form or not, about an individual whose identity is apparent, or can reasonably be ascertained, from the information or opinion.

2 REGISTRATION

2.1 To make an order using this website, you must first complete the registration form and create a username and password. During registration you must provide us with certain personal information. We use this information to contact you about the services on our site in which you have expressed an interest.

2.2We may then collect further personal information from you at several different points on our website.

3 COLLECTION OF INFORMATION

3.1 The kinds of personal information that we collect and hold about you depends on the transactions that you undertake with us.

3.2 The kinds of information that we collect and hold may include:
● name
● contact details, contact number and email address
● areas of interest
● credit card details
● other information relevant to your order that may be of interest to us
● your internet service provider, computer or mobile device when you use our website or mobile app, and you have enabled cookies, web beacons and/or other technologies.

3.3 The information that we collect is collected through disclosure of such information by you through our website.

4 USE OF INFORMATION

Typical situations in which we collect and use personal information from you, is if you:
● register through our website
● purchase a product or service
● subscribe to our publications
● express interest in our products and services
● use our website or mobile app

5 HOW WE COLLECT PERSONAL INFORMATION

5.1 As far as possible, we will collect your personal information directly from you unless it is unreasonable or impracticable to do so. However, in circumstances where a product or service is to be provided to you as arranged by a third party, that third party may have provided us with your personal information.

5.2 If we collect personal information about you from someone else, we will, whenever reasonably possible, make you aware that we have done this, and the circumstances of that collection.

5.3 In particular, we will collect personal information about you in the following circumstances:

Collection from Third Parties

5.4 We will collect personal information from registered users who have provided your personal information to us for the purpose of promoting our products or services. We will collect personal
information from external service providers to whom we have contracted out for specific purposes. We will also collect personal information from third parties who offer products and services to our customers.

5.5 We will collect personal information for handling complaints.

5.6 If you obtain services from third parties in conjunction with registration with us, the third parties may provide personal information, as far as it is permitted by law. Collection from use of Website or Mobile App

5.7 If you use our website or mobile app, we may utilise cookies and any other technologies, which enable us to monitor traffic patterns and to service you more efficiently if you revisit our website or mobile app. A third party vendor may also use a cookie or similar technology to serve advertisements based on your visits to our website or mobile app. A cookie or similar technology does not identify you personally but may identify your internet service provider, computer or mobile device. You can set your browser or mobile device to notify you when you receive a cookie or web beacon, and this will provide you with an opportunity to either accept or reject it in each instance.

5.8 Generally, the purpose of collection and holding personal information, and the minimum information you need to provide, will be conveyed to you at the time of collection. We also collect some non-personal information for the purposes of advertising with third party vendors, such as advertisements displayed by Google on the internet.

5.9 If we collect sensitive information about you, we will only do so with your consent, unless consent is not required by law. Sensitive information is defined in the Privacy Law and includes information such as health information.

5.10 The use of our products and services will require that you identify yourself when you deal with us. If you choose not to provide the personal information requested, then we may not be able to provide you with the products and services that you require.

Unsolicited Personal Information

5.11 If we receive unsolicited personal information about you, we will, within a reasonable period after receiving the information, determine whether or not we could have collected the information under the Privacy Law if we had solicited the information. If we could have collected the personal information, we will ensure that this Privacy Policy is complied with in relation to that information and will notify you:
● that the unsolicited personal information has been collected;
● the circumstances of that collection; and
● refer you to this Privacy Policy.

5.12 If we could not have collected the personal information had we solicited it, we will destroy the information or ensure that it is de-identified as soon as practicable.

6 PURPOSE OF COLLECTION, STORAGE, USE AND DISCLOSURE OF PERSONAL INFORMATION

6.1 The purposes of collecting, storing, using and disclosing you personal information may be to:
● verify your identity
● provide the products and services you have requested
● administer and manage service offerings, such as charging for the products and services
● research and development of our products and services
● maintain registration records
● gain an understanding of your information and communication needs to provide you with a better service
● provide access and information about current and future services and benefits
● conduct research surveys and consultation to identify and analyse the ongoing needs of our service industry
● handle complaints about our products and services
● tell you about products and services that may be of interest to you.

7 DIRECT MARKETING

7.1 We may use or disclose your personal information for the purpose of direct marketing, to promote our products and services or those of third parties.

7.2 You expressly consent to the use and/or disclosure of your personal information for direct marketing purposes. You also expressly consent for us to disclose your personal information to our business partners or other third party providers to facilitate their sending direct marketing communications to you.

7.3 You may ask us to identify the source of the personal information that we use or disclose for direct marketing purposes. You can do this at any time by contacting us via the details set out at the end of this Privacy Policy.

7.4 If at any time you do not wish to receive any further direct marketing communications whether from us or from third parties, you can ask us not to send you any further direct marketing communications and not to disclose your personal information to third parties for that purpose. You can do this at any time by using the “unsubscribe” facility included in a prominent statement in the direct marketing communications or by contacting us via the details set out at the end of this Privacy Policy.

8 DISCLOSURE OF PERSONAL INFORMATION TO THIRD PARTIES

8.1 In addition to the direct marketing purposes referred to above, we may disclose your personal information to third parties, which may include:
● external service providers to whom we have contracted out functions
● our business partners that provide products and services to our customers
● government and regulatory authorities and other organisations, as required or authorised by law
● our professional advisors
● our related companies

8.2 In these situations, we will prohibit the third party contractors from using personal information about you except for the specific purpose for which we supply it. We will not disclose your personal information to business partners as described above, if you advise us that you do not wish us to please refer to our contact details set out below.

8.3 Other than the above, we will not disclose your personal information without your consent, unless disclosure is either necessary to lessen or prevent a serious threat to life, health or safety, authorised or required by law, reasonably necessary to enforce the law or necessary to investigate a suspected unlawful activity or serious misconduct.

9 USE OF INFORMATION FOR ADVERTISING

Use of Data for Advertising

9.1 We use Google Ads for the purposes of advertising our website and our products and services to consumers. For that reason, we also utilise Google Analytics for anonymous reporting of site usage. This is anonymous reporting on usage only, and accordingly no personal information is stored. The type of site usage that is collected can include the following:
● the number of visits to the site and its pages;
● the average time spent on the site and pages viewed;

serving targeted advertising to consumers (including use to target advertising on other sites or applications based on your online activity)

9.2 When you visit certain sections of our website and/or use our mobile application, third parties may place cookies on your computer’s browser and/or make use of web beacons to collect information. This type of information might include things such as your use of the website or mobile application, device and browser information, as well as ad data – which is transmitted to third party vendors. Third party vendors such as Google or Facebook use such ad data to compile reports using analytics, such as explained above, as well as to serve targeted advertising to you and to other users.

9.3 If you would like to opt out of our ability to assess your site usage, and target advertising, then please use the link: [insert link] Use of Cookies and/or Device Identifiers

9.4 We use cookies to identify a visitor’s browser, to anonymously track visits or to enhance the experience of the website. We may use both session ID cookies and persistent cookies. A session ID cookie expires when you close your browser, whilst a persistent cookie remains on your hard drive for an extended period of time. When you revisit the website, we may recognise you by the cookie, use it customise your experience. You can remove persistent cookies by following directions on internet browser’s “help” file.

9.5 If you reject cookies, you will still have access to our website, although your ability to use some areas of it may be restricted. Blocking Cookies

9.6 You can block the installation of cookies by certain settings provided on your internet browser. You can prevent the compilation of data, including your IP address, through cookies and website use by download and installing the following plug-in: https://tools.google.com/dlpage/gaoptout?hl=de

9.7 As set out above, we partner with third party ad networks to either display advertising on our websites or to manage our advertising on other websites. If you wish not to have this information used for the purposes of serving you targeted ads, you can op-out by using the following link: http://www.networkadvertising.org/choices

10 HOW WE HOLD YOUR PERSONAL INFORMATION

10.1 Once we have collected personal information from you, we transfer data to our services for storage and processing. You consent to that transfer. Data Quality

10.2 We take all reasonable precautions to ensure that personal information about collected by us is accurate, complete and up to date.

10.3 However, the accuracy of that information depends to a large extent on the information that you provide.

10.4 We require that you:
● let us know if there are any errors in your personal information; and
● keep us up to date with changes to your information. Data Security

10.5 We will take reasonable steps to ensure that your personal information is protected from misuse, loss and from unauthorised access, modification or disclosure.

10.6 If we no longer need your personal information for any purpose for which the information may be used or disclosed or required by law, we will take reasonable steps to destroy the information or ensure that the information is de-identified. Access and correction of Personal Information

10.7 You can request access to, or ask us to correct, personal information about you that we hold by making a request in writing to us. We will respond to your request within a reasonable period after the request is made.

Resolving your Concerns

10.8 If you wish to gain access or seek correction to your personal information, have complaints about a breach of the Privacy Law, or have any questions or concerns about how your personal information is handled, please address the issues to:
Privacy Officer
PO Box 1068
Surfers Paradise Q 4217
Email: info@wickedpartystore.com.au

10.9 We will respond to your request, complaint or inquiry within a reasonable period.

11 CHANGES TO OUR PRIVACY POLICY

11.1 We amend this Privacy Policy as our business requirements or the law changes.

11.2 For more information about privacy issues in Australia and protecting your privacy, visit the Office of Australian Information Commissioner’s website on www.privacy.gov.au

12 DEFINITIONS

“We”, “Us”, “Our” mean collectively and individually, Wicked Party Store Pty Ltd and our related entities.